Returns & Refund Policy
Your Kerafen purchase is covered by a 60-Day Money-Back Guarantee, giving you plenty of time to try the product with confidence.
Physical Orders
If you’re not completely satisfied, you may request a refund within 60 days of the shipment date. Simply return the product to the address below:
Return Address:
285 Northeast Ave
Tallmadge, OH 44278, USA
After your returned package is received, refunds are typically processed within 3–5 business days. Please note that return shipping costs are the customer’s responsibility.
How to Request a Refund
- Complete the return form included with your order.
- Mail the product to the return address above.
- Once your return is received, we’ll process your refund and send you a confirmation email.
Digital Products
If you purchased a digital product and would like a refund within the 60-day guarantee period, simply email our support team. Your refund will be processed without requiring you to return the product.
Kerafen Customer Support
Need help with Kerafen? Our customer support team is ready to assist with product questions, orders, shipping, and refunds.
📧 Email: support@kerafen.com
📞 Phone: +1 (302) 200-3480
Our team typically responds within 24–48 business hours.
We Can Help With
✔ Product inquiries
✔ Order & shipping support
✔ Tracking updates
✔ Returns & refunds
60-Day Money-Back Guarantee
Every Kerafen order is backed by a 60-Day Money-Back Guarantee, so you can shop with confidence.