Privacy Policy
At Kerafen, protecting your privacy is one of our priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. By accessing this website, you agree to the practices described below.
This Privacy Policy forms part of our Terms of Service.
1. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
When you place an order, submit a contact form, or communicate with our support team, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- City, State, ZIP Code, and Country
- Any information you voluntarily provide through emails or contact forms
Technical Information
We may automatically collect certain non-personal information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral website
- Cookies and similar technologies
This information helps us improve website performance and provide a better browsing experience.
2. How We Use Your Information
The information we collect may be used to:
- Process and deliver your orders
- Respond to customer service requests
- Provide product updates and order notifications
- Improve website functionality and user experience
- Prevent fraud and maintain website security
- Comply with legal obligations
- Send promotional emails if you have chosen to receive them
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our messages.
3. Cookies & Tracking Technologies
Kerafen uses cookies and similar technologies to enhance website functionality and analyze visitor activity.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyze visitor behavior
- Deliver a better user experience
We may also use trusted third-party analytics services, including Google Analytics, to better understand website usage.
You may disable cookies through your browser settings, although some website features may no longer function properly.
4. Sharing Your Information
We value your privacy and do not sell your personal information.
Your information may only be shared when necessary with trusted service providers that assist us with:
- Payment processing
- Order fulfillment
- Shipping services
- Website hosting
- Customer support
- Website analytics
We may also disclose information if required by law or when necessary to protect our legal rights or prevent fraudulent activity.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, or alteration.
While we work hard to secure your data, no online transmission or storage system can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw marketing consent
- Request a copy of your stored information
- Object to certain processing activities where permitted by law
To exercise any of these rights, please contact our customer support team.
8. GDPR Compliance
If you are located within the European Economic Area (EEA), your personal information is processed in accordance with the General Data Protection Regulation (GDPR).
We are committed to:
- Processing data lawfully and transparently
- Collecting only necessary information
- Protecting personal data through appropriate security measures
- Honoring requests for data access, correction, or deletion where applicable
9. California Privacy Rights
California residents may have additional rights regarding their personal information under applicable privacy laws, including the right to request information about certain data collection and sharing practices.
Eligible requests will be handled in accordance with applicable legal requirements.
10. Children’s Privacy
Kerafen is intended for adults only.
Our website is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that such information has been collected, it will be removed promptly.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations.
Any revisions will be posted on this page together with the updated effective date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
Kerafen Customer Support
Need help with Kerafen? Our customer support team is ready to assist with product questions, orders, shipping, and refunds.
📧 Email: support@kerafen.com
📞 Phone: +1 (302) 200-3480
Our team typically responds within 24–48 business hours.
We Can Help With
✔ Product inquiries
✔ Order & shipping support
✔ Tracking updates
✔ Returns & refunds
60-Day Money-Back Guarantee
Every Kerafen order is backed by a 60-Day Money-Back Guarantee, so you can shop with confidence.